Shipping policy

Shipping Policy

At Perfume Villa, we strive to deliver your order safely and as quickly as possible.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation or COD verification.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During sales or high-demand periods, processing may take slightly longer.

Shipping

  • We currently ship across India.

  • Delivery usually takes 3–7 business days, depending on your location.

  • Remote locations may require additional delivery time.

Shipping Charges

  • Shipping charges are displayed during checkout.

  • Free shipping may be offered on selected products or promotional offers.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (if applicable).

Cash on Delivery (COD)

  • COD is available across in India.

  • We may contact customers to verify COD orders before dispatch.

  • We reserve the right to cancel unverified or suspicious COD orders.

Delivery Delays

While we aim to deliver within the estimated timeframe, delays caused by courier companies, weather conditions, natural disasters, strikes, or other unforeseen circumstances are beyond our control.

Incorrect Address

Customers are responsible for providing the correct shipping address and contact details. Perfume Villa is not responsible for delays or additional charges caused by incorrect or incomplete addresses.

Damaged or Incorrect Orders

If you receive a damaged, leaking, incorrect, or incomplete order, please contact us within 48 hours of delivery with:

  • Order number

  • Photos of the package and product

  • An unboxing video (recommended)

We will review your request and provide an appropriate resolution if the issue is verified.

Contact Us

If you have any questions regarding shipping, please contact us:

Perfume Villa

Email: contact@perfumevilla.in